Disney’s Approach to Business Excellence

Disney’s Approach to Business Excellence

Are you ready to enhance your business? Throughout this full-day course, you will gain insight into the strategies that drive the Disney organization in the areas of leadership, culture, quality service, brand loyalty and innovation. With Disney Institute, you can learn to think differently. Are you ready? LEARN MORE

COURSE AGENDA

8:00 am – 8:30 – Registration and Breakfast by Bartolotta Catering

8:30 am – 11:30 am –  Leadership Excellence, Brand Experience, and Employee Engagement – Participants will understand and be able to explain Disney’s approach to business excellence through a lens of leadership and employee engagement with key concepts around values, vision, and the organization and how they correlate with delivering on the brand promise through a culture of desired behaviors that can
impact the organization’s results. (program will include a 15 minute break)

11:45 am – 1:00 pm – Lunch in the Pilot Room by Bartolotta Catering

1:15 pm – 4:00 pm – Quality Service and Innovation – Participants will be able to understand
how to achieve exceptional service by strategically focusing on systems and processes intentionally architected for a great customer experience. Participants will also recognize the intersection of personal creativity
and innovative organizational processes.